Great customer service, industry experts, and incredible software.

JMC is a certified woman-owned firm with a wealth of experience in global logistics, comprehensive project management, and white‑glove customer service, trusted by major luxury brands and indie properties alike.

Our CEO, Linda Crawley, President, Kelly Morgan, Executive Vice President, Dianne Williams, and Vice Presidents, Lindsay Robinson and Amanda Weaver, have a combined forty years’ industry experience. Linda’s deep, personal, understanding of the nuances of international business, combined with Kelly’s love for the work are the foundation from which JMC grows.

CONCIERGE LOGISTICS™

According to Linda, “We trademarked the concept of Concierge Logistics™ because our focus is – and always has been – on excellent customer service. All our employees have serious industry expertise and a strong desire to deliver on your promise. We know this isn’t your wheelhouse. We know you have a lot on your plate. Our goal is to make this easy for you.”

Logistics companies are not usually regarded at the top of the customer service food chain, but JMC Global is changing that. As a service provider, we proactively engage the customer and solve problems even before they occur.

Linda notes, “we also trademarked the term ‘Concierge Logistics™’ because it perfectly captures our culture and attitude. JMC’s internal culture attracts a diverse team of employees, mirroring the diversity of our FF&E clients. The shifting dynamics of today’s workplace are challenging, but JMC’s corporate culture includes solutions that enable many project managers to work from home, which is appreciated by millennials and seasoned veterans alike. It also means we are able to attract and keep top industry talent.”

“Let me give you a quick example of Concierge Logistics™ in action,” Linda continued. “One morning, a major vendor in Spain sent an urgent email to a client, but it was written in Spanish. Team JMC quickly translated the email into English, then forwarded it on to our client in Denver. All of this happened before the customer even opened their first email. Our client was delighted, and the problem was solved.”

TECHNOLOGY LINKS OLD AND NEW SCHOOL

“The beauty of matching modern technology with a customer service strategy is that it connects all generations, and, we believe, many market segments,” said founder and COO John Crawley.

“JMC’s more senior folks provide the insight and the experience to serve the customer. That might look like a phone call or a physical visit to the client. On the other hand, the younger team members prefer using the chat function, having a web-meeting, or making a video description of the issues.”

Our Concierge Logistics™ social media-style work platforms have proven to be a powerful catalyst for the company’s success. By using a multimedia, app-oriented, system, both old and new generations are linked in communication that creates the best possible outcome, faster and more comprehensively.

Project DNA

“JMC’s proprietary project management interface, Project DNA, is light years ahead of anything else in the industry,” according to John. “Entirely customizable to your project and your needs, we can design it to hold, track, manage, and update your floor plans, punch lists, delivery schedules, warehouse inventory, install schedules, or anything else you can think of, all centralized in one location. Having everything in one place makes your life so much easier.

“Project DNA has a newsfeed much like in social media that updates in real time. Everyone involved in the project can know everything that is happening and reach the information for any part of the project through multiple channels. We also post a summary of each day’s progress with photos and videos, and clients can make comments on every item and know that every layer of management will see it.”

“Your promise is our call to action. Call JMC, and find out how good we can make you look,” Crawley says.